Warranty and Refund Policy

All returns must be made within ten(10) days of the delivery date and include proof of purchase, a copy of your original order, or invoice.

Please contact at info@en.tjwallet.net with your order number. We will do our best to help you resolve your issue.

Warranty regulations

1. The date of receipt of goods from logistics 0:00 the next day, counting 10 days (240 hours over 10 days) goods in good condition, product packaging and other accessories complete, while the appearance of non-destructive and one for the damage and other issues, can enjoy the “no reason to return. “
2. From the second day after receipt, if there is a performance failure that is not artificially damaged within 7 days, you can choose to return or replace the same model and specification.
3. Any abrasion or scratches on the appearance of the product will not enjoy the return or replacement service.

Restrictions on warranty terms

1. Exceeding the warranty period;
2. Failure to use, maintain or maintain the product in accordance with the requirements of the product instruction manual causes damage;
3. Damage caused by misuse such as falling, squeezing, and immersion;
4. Damage caused by force majeure such as floods, fires, lightning strikes, etc.;
5. The user disassembled or repaired the machine;
6. Any product that is not sold by Tianji Data, and the model, number and manufacturing number indicated on the product have been changed, deleted, moved or illegible;

• How long will it take to receive my replacement?

All product return and exchange processes will be processed within 72 hours after the merchant receives the product

• Where I should ship to when return?

The return address and return requirements must be communicated with the purchase channel or TJWallet official customer service. Please contact info@en.tjwallet.net

• Cancel an order

You can cancel your order at any time before the goods are shipped, and cancellations are not accepted after the goods are shipped. The purchaser shall bear the logistics costs incurred by the return of goods for non-commodity reasons